Return Policy

Return & Refund Policy

Last Updated: June 2027

At Wellush, we want you to shop with confidence. Customer satisfaction is important to us, and we are committed to providing a fair and transparent returns process.

Return Eligibility

We accept return requests within 30 days of delivery for eligible items.

To qualify for a return:

The item must be in its original condition.
The item should be returned with its original packaging whenever possible.
Proof of purchase or order confirmation may be required.

Hygiene & Safety Products

Due to hygiene and safety considerations, certain items cannot be returned once opened, used, or unsealed.

These may include:

Beauty and personal care products
Skincare products
Hair care products
Wellness and hygiene-related products
Consumable products

This restriction does not affect your statutory rights if an item arrives damaged, defective, or not as described.

Damaged, Defective, or Incorrect Items

If you receive a damaged, faulty, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A brief description of the issue
Clear photographs of the item and packaging

Upon review, we may offer a replacement, exchange, refund, or another appropriate resolution.

Exchanges

We accept exchanges for eligible products, subject to product availability.

Please contact our support team before returning any item to arrange an exchange.

How to Request a Return

To initiate a return, please contact us at:

Email: support@wellush.com

Please include:

Your order number
The item(s) you wish to return
Reason for the return (optional)
Photos if the item is damaged, defective, or incorrect

Our customer support team will provide return instructions if your request is approved.

Please do not return items without first contacting us.

Return Shipping

For returns due to a change of mind, customers may be responsible for return shipping costs.

If the return is the result of our error, or the item is damaged, defective, or incorrect, we may cover reasonable return shipping costs where applicable.

Refund Processing

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method.
Processing typically occurs within 5 business days of approval.
Financial institutions may require additional time to post funds to your account.

Original shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

Order Cancellations

Orders may be cancelled before processing or dispatch.

If an order has already been shipped, the return process will apply after delivery.

Countries Covered

This policy applies to orders shipped to countries and regions where Wellush currently offers delivery services.

Official Policy

The most up-to-date version of this policy is available on our website.

Contact Information

Wellush Ltd.

OFFICE 18871
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom

Phone: +44 7366 490786